FAQ

You can find information on your account and update your details online. Please see how to activate it here. 

Just call our Customer Service Centre on 0333 0090231 where one of our representatives will be happy to assist you.

Due to Data Protection regulations, we can only give information on an account to our Agreement holder. However, our Agreement holder can authorise a third party to act on their behalf by giving us written confirmation. For more detail on what is required please contact our Customer Services team on 0333 0090231.

Unfortunately, we are not able to transfer a regulated Agreement into another individual’s name. Please contact us on 0333 0090231 if you wish to discuss this further.

A copy of your agreement is available to download online. Please see how you can activate your online finance account and login to it here.

If the finance Agreement is regulated, you only have 14 days from the day you sign your documents to cancel or withdraw from the Agreement. Should you exercise your right to withdraw from the Agreement we will require full settlement of the amount financed within 30 days from the date you notify us of your intention to withdraw. A daily interest charge will be applied to the amount financed until the full balance is received.

Please contact us on 0333 0090231 if you wish to discuss this further.

Just call our Customer Service Centre on 0333 0090231 where one of our representatives will be happy to assist you.

If your Agreement was entered into on or after 11th June 2010, you are able to make a lump sum payment towards your Agreement at any time. Any lump sum payment will be used to reduce your monthly rental. We are unable to accept part payments to reduce the term of your Agreement. If you are eligible to make a lump sum payment, you can do so online by logging into Your Account here (find out how to do it here). Please note that online payments will show on your account approximately 24 hours after the payment is made.

We are unable to increase the terms of your contract or reduce payments unless you are making a lump sum payment. If you are having difficulties making your payments, please contact 0333 2000 002 (calls charged at the standard geographic rate).

You can make a payment online by logging into Your Account here (find out how to activate it here). Alternatively you can call our automated payment line on 0333 0090231. (calls charged at basic rate per minute). Please note that online payments will show on your account approximately 24 hours after the payment is made.

The payments on your Agreement are called rentals because RCI Financial Services Limited own the vehicle until all of your payments are made or your finance Agreement is settled in full.

You are unable to sell your vehicle privately until you have made your final payment to us. However, if you are experiencing problems meeting your payments, please contact  0333 2000 002 (calls charged at the standard geographic rate).

Under the terms of your contract, the vehicle must be kept in your daily control and you are responsible for maintaining the payments. If you are having problems making your payments please contact  0333 2000 002 (calls charged at the standard geographic rate).

Yes we will need full details of your IVA and whether the Agreement is being adopted into the IVA or not. Please send us in all documentation as soon as possible for an individual review. Address - Financial Solutions Department, Building 1, Rivers Office Park, Denham Way, Rickmansworth, WD3 9YS. Please call us if you wish to discuss further on 0333 2000 002 (calls charged at the standard geographic rate).

If you are finding it difficult to maintain your normal monthly payments, please contact us to discuss your circumstances on 0333 2000 002 (calls charged at the standard geographic rate). We are here to assist and may be able to offer you solutions for your finance Agreement to support you through this time.

If you are having problems making your payments please contact 0333 2000 002 (calls charged at the standard geographic rate).

Unfortunately, we do not currently offer payment holidays. If you are experiencing difficulty in making payments please contact our Financial Solutions Department on 0333 2000 002 (calls charged at the standard geographic rate).

The British Vehicle Rental and Leasing Association is also known as the BVRLA. On Agreements where a vehicle is returned to us at the end of a contract, we expect the condition of the vehicle to be at the standard as set out by the BVRLA. These vehicle return standards also apply to vehicles that are subject to Voluntary Termination.

Return standards for cars

Return standards for vans

The Fee is our administration charge to cover the cost of setting up your Agreement with us.

This is our administration charge for passing title of the vehicle to you once your final payment has been made.

If you have a Nissan Preferences Agreement, the “balloon payment” or "optional final payment" is the lump sum payment you will need to pay at the end of your Agreement should you wish to keep the vehicle. The amount of the balloon payment will be detailed on your Agreement. We will contact you nearer the end of your Agreement to discuss the various options available to you.

If you have a regulated Hire Purchase or Nissan Preferences Agreement, you have a statutory right to terminate your Agreement early. Should you wish to do so you are liable to pay 50% of the total amount payable under your Agreement, plus any arrears. This amount will be detailed on your Agreement under “Termination – Your rights”. In the event you are considering voluntary termination we ask you to contact us on 0333 0090231.

Go to www.nissan-offers.co.uk to see current offers.